I recently experienced a disappointing situation with a car purchase. After having put down a $2,500 deposit, I decided to cancel the purchase. I was assured that a refund was forthcoming. However, after patiently waiting for three weeks, I have yet to receive any reimbursement. Even after speaking to the sales representative, who confirmed that the finance department had processed the refund, the money remains conspicuously absent from my account. It's a significant amount that's being withheld, which has resulted in a disappointing and inconvenient experience.

Bought a brand new Corolla from this company years ago. I had a great experience. Everyone was pleasant and professional. No high-pressure sales. Manufacturer rebates and dealer incentives provided me with a fantastic price on a brand new Corolla. It was a very easy process. That car is still running fabulously. I would do business with this dealer again, without hesitation.

Ricky started the process for me to purchase a vehicle and waited patiently for my to complete my week long vacation to finish the process. He was very confident from the start that he would have me in a vehicle of my choice at the end of the day. Service at AutoNation is the best I've ever experienced. From beginning to end service was over the top. I recommend AutoNation in Libertyville to anyone looking for excellent service no matter who you are.

Overall great experience. Rick was great and helped work a great deal.

I worked w Sean Trecker who was exceptional. Not only did he provide access to all Toyota had, but it extended to the US-wife AutoNation suite of services. He also simplified the trade in process on my current car which eased heartburn for my family and I. Overall this was as simple as buying a car could be. I will be using AutoNation again.

Very rude. Overall unpleasant, multiple issues. Pushy. I will never buy another toyota after this experience.

I will continue to service my Toyota at this dealership. They have great customer service and most importantly, great mechanics. Their lounge is a great place to get a little work done or relax while I wait for my repair to be completed.

Blake was a very helpful salesman. Answered all my questions, and made sure I left the dealership with no concerns.

Chris was amazing about getting my tacoma in an efficient manner. The whole AutoNation team was very professional and friendly making my purchase an enjoyable experience. I highly recommend purchasing from them as they are military friendly as well!

I worked with Mobi on a car that was not yet at the dealer. He was able to give me all the necessary information via email, negotiate with me on a price that makes sense for both of us, and keep me updated on the status of the car build and delivery. Happy to have worked with him and recommend going to him for buying a car at Toyota in Libertyville! The main reason I am providing 3 stars is because the financing manager added on over 1.2k worth of dealer add-ons to the price sheet and said these are non-negotiable and come with the car. I did not agree to any dealer add-ons over email. Thankfully, I was able to negotiate getting most of these removed except for $155 for wheel locks. These dealer add-ons should be optional and discussed with the consumer, not added on to a newly built car without client approval. It is just a way for the dealership to make additional cash and shows a lack of transparency if not communicated online.

Rick was very helpful and I enjoyed his service and he a as very help I'm going to refer other customers to him and I give him 5 stars

The selection of cars was great, and the staff was very helpful when given questions or concerns. Rick was extremely helpful, would recommend him to others.

Went in for a simple problem with a stuck sunroof that turned into a bigger problem. Tony kept me informed every step of the way. Sent me home in a Lyft. Then a day later gave me a loaner. Turned into an overall excellent experience.

Always satisfy with the work they do. Good customer service.

Rick was very diligent and helpful and kept me posted along the way

Absolutely the Best! Toyota Auto Nation was Simply the Best! Better than all the rest!

Thanks for service guys especially for Carlos!! Professionals!

I am very happy and excited about my new Toyota Highlander! I am a huge Toyota fan, I wouldn’t have it any other way! What has made my experience more memorable is the salesman Ricky Stephens who always goes over and beyond explaining your options and answers all questions you ask him. He is very knowledgeable and friendly, he is definitely someone I would recommend to go with when you’re ready to make a purchase. He has helped me with other purchases in the past and he is someone I would trust to help me out in the future. Ricky Stephens thank you so much! You are a great salesman!

Representative was knowledgeable, informative and patient. Service was quick.

Anthony was polite and efficient. He inspected the car, took pictures and wrote the work order for an oil change. It was noticed that the filter should also be changed so he texted me in the waiting room. I agreed to change the oil filter. I requested a "Drive Pink" license plate frame. He had one and replaced my broken one after the car was washed. I have been buying Toyotas from this dealership since 1987 and trust the service department.

Great experience. Mobi assisted me in buying the car for me. He was honest about the whole process. Mobi kept me informed about the progress and getting the car ready for delivery out to me. Definitely will recommend Mobi assistance to other friends and family when they visiting the dealership.

Great and friendly staff and showed me a variety of options and were very patient and helpful with all options that were available to me !!

The first day I went in, I really liked the salesman. A second guy came over and, in my opinion, was trying to utilize the scare tactic on me. I walked. I went back a second day. With the exception of having to wait for more than a half hour for the salesperson I was directed to work with, the experience was great. I gave the rating I did due to the service I got from Chris, Ricky, and Eric.

Clean facilities, nice people, great services, and minimum waiting time. Will revisit this dealership for new cars and additional services in the future.

the sales men only interested to upsale the service I don't needed.

My 2nd New Vehicle purchase from here, the sale was quick and easy No problem or add unwanted warranty, very nice people.

Mobi helped us complete the sale process. Walkedbus thru thru the features of the car.

Mr.Mobi is friendly and nice.I definitely recommend this store for your auto needs.

I have had four cars serviced here for last 7 years, the service advisor Mauricio Ramos and Carlos have always been professional and friendly, great guys.

Eric and the people at AutoNation came through for me when my local dealer couldn't. Thanks

Michael Almadadheh is an amazing REP! He answered all my questions and made the process less stressful.

The team here was efficient. They met me at a price I was comfortable with. Appreciated the general manager reaching out to ensure they met every expectation. Eric is clearly passionate about what he does. He’s done the hard yards to be where he’s at, appreciated his candidness and willingness to answer all my questions.

Easy and convenient way to find an adoption center for your car that you no longer drive. Monica was extremely professional, friendly, and made this possible. Thank you Monica!

Mobi was great. I drove 2 hours and everything went easy and smooth.

Went pretty well thank you

Helpful service and people. Pleasant experience

My friend who is Asian has had a 2023 Toyota Sienna electric van sold out from under her 3x in the past five months. Most recently as today. If you don’t want Asian customers just say so, don’t string them along.

All went smoothly, Art and Eric helped me getting my first car..thank you again

Wonderful people and great service! Very accommodating!

Excellent service

Excellent service, no nonsense guy, willing to do what it took to make the sale. Rick is a great salesman.

Timothy Davidson was a great sales rep and answered all of our questions. Would Recommend him as a sales person. Thank you!

All agents were kind and patient.

The customer service rep was just giving me a bunch of bs and had little knowledge of what the issue was. I’m not even sure he knew how to relay information from the technician properly. Luckily, my husband knew beforehand what the issue was and took a video of the loose heat shield that needed securing. The customer rep said, “the tech said all our vehicles heat shields were secured and the loose one must have flown off the vehicle and is no longer an issue.” I responded with which one is missing, he said he had no idea but it’s gone so nothing to do. I asked the tech and he said that’s not what he said. I then showed him the video and he was shocked like he hadn’t even checked our vehicle at all. Finally after showing the technician what I needed him to do to my car, he took the car back again and secured the heat shield. I paid for the labor and went to the pickup desk to pickup my vehicle and the guy working proceeded to complain to me about why he wasn’t able to “wash” my vehicle because the other guy left to go eat and hasn’t came back….blah blah. I said just give me my f-ing keys. 🤦🏻‍♀️

It was long process. But all agents were kind and patient.

This place is s**t. Drove two hours to get here and had to wait two hours after going through a credit pull and appraisal just to be told the car has been sold to someone else. unreal this place is terrible no apology, no welcome. Do not come here.

Friendly staff with excellent environment. Definitely recommended to buy your dream car.

Eric Villagomez and Jordan were the best highly recommend them for your next purchase!

First time buying a car in almost 10 years and Davie, Christian & Jordan made sure it all went well. Omar in service was also great to work with, would highly recommend going here for any of your vehicle needs!

Communication is not the strong suit of this outfit, but customer service is quite good. As long as you are willing to make contact with them (they will not call you back), you will be fine. Tom Peterson found me good financing and Davie went the extra mile to help me synch my phone.

Despite not having an appointment, the team was exceedingly helpful after my wife's tire blow-out. We are very pleased with their service

Awesome team. Very transparent with everything. Friendly.

Robert Kolodny was awesome. Bought my car here and always bring it back for fantastic friendly service. I know I can trust my family in our car.

the next day after the oil change, there was vleak, the oil just ran out

Met with Rick Samborski to order and purchase and new Toyota Camry. Everything was delivered and presented great and we were treated fairly. Would highly recommend getting your new vehicle here.

Easy in & out, all questions answered in person and over the phone in a timely manner from Chris Boker.

Rob from the service department was very nice and very helpful. He was patient and listened to my concerns and really made me feel good with my decision on whether to fix my issues.

My purchase of a new 2023 Toyota RAV4 Hybrid was an easy, smooth process. Although the wait time was almost a year from when I ordered it, Eric V. kept me informed throughout. I would happily purchase another car from Autonation Toyota Libertyville!

I have had service over many years with this dealership. Everything went smoothly as usual except at check in. I had an 8:30 appointment and when I arrived I was informed I would have a 2 hour wait because they were overbooked. Around 10:20 the technician informed me that my car was examined and would need brake pads. That would be 90 minutes. I agreed to wait for that to be done. I feel someone should investigate why they were overbooked.

Fue rapido edmundo mostro amabilidad excelente servicio y en mi idioma ya que mi ingles es limitado muchas gracias por ayudar a las personas

Everything was pretty quick this time!

thank you!

Fast polite service, but not cheap

Scheduled appointment day before. Arrived on time. Service rep was polite and professional. Although he did state it would take 1.5 hours, I didn't like that for a service that I felt shouldn't have taken that long. After 1 hour I was informed the service was completed.

I just had my car in for regular maintenance at Libertyville Toyota and they noticed I needed a tuneup and front/rear brakes!! A pricey visit for just oil change and tire rotation. However, I worked with ? and he was able to give me a discount on both services so the bill was a little less painful! That is why I get all my service done with the dealer as it helps build a relationship. Thank you.

I was contacted by an outright incompetent corporate recruiter about a service position. When I came for my interview, I learned the position didn't exist and was instructed to follow up in 6 months which will not be happening. I expected a lot more from this company as I had purchased a vehicle from this very dealership in the past. What a way to represent the brand. I'd imagine this was done in a poor attempt to project an image of growth in the business.

Sales Agent- Dave K was very patient with my request- was able to provide answers to questions and give personal recommendations and alternate options to really check off all doubts and concerns. Tom P was also very helpful and understanding of my requests. Thanks

I originally purchased my 2021 Highlander XSE. I have been servicing my vehicle with them since. Great experience at purchasing. And great customer service every time I get my vehicle service.

Be aware! After being presented a price, signing a price agreement and putting a payment down on a RAV4 and then waiting 7 weeks for the car to arrive from the factory, the general manager wanted to add another $3K to the already agreed upon price. Make sure you get a countersigned price agreement if you ever order a car from this place. Sad, I had a great experience working with the sales person up until we came to pick up and pay the balance on the car. Was put in a position of negotiating the price back to what was already agreed to.

Easy purchase. Went the extra mile to insure great customer service.

Alejandro was courteous, helpful, and friendly. He made the process easy and less stressful. Thank you so much.

Just purchased a new Tacoma from Dmitri A at Autonation Toyota of Libertyville. This guy is a class act! Thank you so much for making this purchase as informative and as painless as possible! Great experience and I’m confident that everyone who reaches out to him will be just as pleased! Thanks again Dmitri!

Just purchased a new Tacoma from Dmitri A at Autonation Toyota of Libertyville. This guy is a class act! Thank you so much for making this purchase as informative and as painless as possible! Great experience and I’m confident that everyone who reaches out to him will be just as pleased! Thanks again Dmitri!

Mobi was super helpful and made the buying process easy!

Mobi was very quick to provide help and was super helpful!! We were very satisfied with our service.

Mobi was super helpful and made the buying process easy!

2013 Toyota Avalon, 48,000 miles. Went in for annual oil change with Special Price Coupons from Vernon Hills IL store. Met Adviser Lizette; new, but good. Left with $572 bill; flippantly upsold by Omar. He badly in need of Charm School retraining; claimed his pricing better than my Coupons. That after quoting/then comping $45 to replace burned-out dome light.

Very pleased with the oil change service offered by the dealership. Mauricio, went above and beyond to take care of my car. I might stop by here to purchase my next vehicle. -Muhammad

I was not happy with my recent Service experience at AutoNation Toyota Libertyville. I changed my own oil this time, and shockingly found that the previous oil change from Libertyville Toyota did not include the oil filter. The cartridge was EMPTY! I called and spoke with the service manager, Carlos, who did not believe me, and tried to tell me that oil pressure lights would come on. I drove for 7000+ miles with no oil filter. All Carlos could offer was a free inspection and 2 free oil changes for their "mistake". When I brought the car for the inspection, Carlos was treating me nice, and the inspection showed no damage (of course). I will not be going back for any kind of service, because I cannot trust their mechanics. It is a shame as my family has been a customer since 1996, and have purchased 8 brand new cars and 3 used cars here over the last 27 years. So now I will no longer bring any business to this dealership.

Robert was amazing to work with and so helpful. We had new tires put on our car as well as several other items that were deemed necessary. We had an appointment for Monday and they called on Friday saying there was an opening to get everything finished sooner. We are grateful for the service and pricing.

Awesome car

Very professional service, comfortable waiting area and same or Lower price than non-dealer

repairs are expensive and take to long. facility is very crowded as far as seating goes.

Deceptive business practice at Toyota Service. I do not recommend getting your vehicle maintenance done here. I came in to get a maintenance job done on an unusual noise I've been hearing and i suspected it was a wheel bearing going bad. they said they'll charge me 169.95 for the diagnostics and said if i choose to make the repair they'll deduct it from the final invoice. I got the diagnostic done and agreed to replace the wheel bearing. They had to order parts so i had to come back next week and i was told the diagnostic will still be deducted from the final invoice. I came back next week to get the finish the repair. I paid the invoice and only saw $100.00 was deducted and they told me it's because the original quote for the repair was a lot higher than the final invoice. Conclusion- I did not get the full amount of the 169.95 applied to the final invoice as promised and the repair job they did, i was not satisfied. I was still hearing the same noises I brought the vehicle in for repair after i drove off and I refuse to come back for their business. Never again will I ever come back here.

It is a very good place and felt happy to be here when I got the idea to purchase a new vehicle. Michael is so helpful and patiently followed up with me and answered questions that I asked. Got a good deal

Excellent, swift service. Thanks to the customer service rep, Rob for all his help

I had a great experience buying my car with the help of Mobi Zia. With only one call and a few emails everything was taken care of and the car arrived exactly as promised. Being my second purchase with Mobi was able to expedite the process. I’ll definitely buy my next car from Mobi!

Inconsiderate... Or just incompetent

I always bring our two Toyota vehicles to Toyota for service. Carlos Almanza provides great service. He is friendly and professional. I am confident that Carlos will make sure our cars are running well. We are very pleased with Carlos and the Libertyville Toyota service department. Jim Love

Full disclosure: I live 50 miles from AutoNation Libertyville. When I purchased it there, I had no plans to return for regular maintenance and service. It's just so far, and several Toyota dealerships are closer to me. However, after seeking service and several other places, they just don't compare to the level of service I have always received from AutoNation Toyota Libertyville. In addition, the people make a difference. I have experienced less than stellar customer service at the other dealerships. And so, I go where I know I will be treated with courtesy, fairly, and like my business and dollars are appreciated. Besides, the work and attention to detail is fantastic. And, if any mistakes or missteps are made, they have always been quick to resolve them in a mutually-fair way. So, I take the 50-mile drive for an oil change or parts replacement or whatever level of service I need, because it's worth it.

Hassle free, prompt service. Buying experience for certified Preowned also very positive

I have been going for my car service or repairs for the past 6yrs. They always check and suggest whatever it is required or provide the info on required service in advance. They also say no when a service is not required to save you money. I really appreciate thier service.

Very good customer service and good customer service at the sales department

Sean Trecker was very nice. His numbers all matched. Pleasure doing business with.

I did have an issue that they did face head on. We were able to work together to rectify the problems. Shout out to my guys there Jasper and Jesse for all their efforts.

It was super easy to get the deal done. Mobi Zia is a great salesman and knew the car I was interested in inside and out. I have been looking for a highlander hybrid for over two weeks and I was lucky enough to text back and forth with Moby who had the car I really wanted. AutoNation did not charge over MSRP, which not other dealer in my area would do due to popularity of the car. He also knew how to handle all the paperwork without having to go back and forth to the general manager. I love my new car!!

It was super easy to get the deal done. Mobi Zia is a great salesman and knew the car I was interested in inside and out. I have been looking for a highlander hybrid for over two weeks and I was lucky enough to text back and forth with Moby who had the car I really wanted. AutoNation did not charge over MSRP, which not other dealer in my area would do due to popularity of the car. He also knew how to handle all the paperwork without having to go back and forth to the general manager. I love my new car!!

ease to get next day appointment, greeted immediately by service represent. He reviewed service request and pricing. I was updated on additional suggested services and pricing. Car was ready in timely fashion The service rep was professional and knowledgeable, reviewing all pricing and applied discounts from email I had received the day before

Rob in service was very helpful. He explained the work that was recommended

Great service and helped out a lot

Nice location Having an issue with the sound system in my new corolla. They weren't able to get to the bottom of it, but polite and relatively fast

Very quick and efficient service. Had great communication and got the job done quickly ?. Overall great communication and would recommend to others if you're in for a great car and amazing service.

Very quick and efficient service. Had great communication and got the job done quickly 👍. Overall great communication and would recommend to others if you're in for a great car and amazing service.

Brought my car in for my first scheduled service at Autonation Toyota. The service was complimentary as part of the Toyota new car coverage. The service and waiting area was clean and comfortable. Amenities such as text updates, complimentary coffee and a large seating area, with a TV, were very nice. It allowed me to work remotely as I waited for the car to be serviced. It was a great comfortable experience.

Car dealerships are always soul sucking and exhausting. Giant screens, grey everywhere, time doesn't seem to pass. Should the waiting areas look more like a cozy coffee shop and less like a OR? yes. But they don't. Well, sometimes you have to be at a dealership, and this is the one to be stuck with. The staff here are nice. Really nice. Lukas in sales and Tony in service really made my experiences here, so far, excellent. Here and there everyone else I've talked to seems nice too. I'm guessing they are well treated by their management, based on the vibe of the staff.

Toyota made it easy and affordable for me to bring my car in for service. As a loyal customer, I received an email coupon for an oil change deal I couldn't refuse. I scheduled my appointment over the phone. Upon arrival, I was greeted with courtesy and taken care of immediately. Service was complete 15 minutes earlier than anticipated and I was out the door a happy customer.

Amazing experience getting my car serviced here. They were super friendly and had my car serviced in 1.5 hours

Best possible outcome. My 2013 Rav4 was leaking brake fluid, which I found on my garage floor. Anticipating another huge repair and expense, I was pleasantly surprised to find it was caused by a tiny washer, which was replaced at no charge. Also got a free carwash.

Great low mileage car at a fair price. No bargain, but fair. Salesman's name was Edgar, he was a pleasure to work with.

Lukas Atkins was a great help! He worked with us picking out a vehicle and getting us on a list to get it. Messaged us as soon as it was allocated and helped us get a good trade in for our old vehicle.

Rob was very helpful and responsive. He even helped me get a ride so I didn’t have to walk while waiting for my car to be done.

I would like to say before today I had great service but today, Robert was completely inappropriate when dealing with my maintenance warranty work. I will not be back and if you have to deal with him, RUN! To quote him when I told him I had a warranty maintenance contract, he states “Unbelievable!” “Why didn’t you tell me this before now!” Well I was told it was in the computer from my last visit 5,000 miles ago. Excuse me?! As a nurse AND a breast cancer survivor I’ve dealt with my fair share of jerks for no reason at all. But seriously this? You need my business way more than I need yours because there’s another dealer around the corner!

I am extremely disappointed with my recent experience at the Toyota service department, particularly with Rob. As a loyal customer who has purchased two cars from this dealership and always had my services done there, I was shocked and disheartened by the level of unprofessionalism and unpleasantness I encountered. Despite having made an appointment, Rob was uninterested in helping me and seemed to be put off the whole time, completely ignoring me, which was incredibly frustrating. As a loyal customer, I expected better treatment and professionalism from the Toyota service department, but i had to . I have always recommended this dealership to friends and family, but after this experience, I am hesitant to do so in the future. I hope that the service department takes this feedback seriously and works to improve their customer service so that others do not have to experience the same disappointment and frustration that I did

My family member purchased a Rav4 at end of Nov, 2022 and did NOT receive a second key. Dealership claimed that the second key will be sent by mail "shortly". It is now middle of April, 2023, almost 5 months after purchase, and they still did NOT provide the second key. Nothing was sent in the mail and no delivery date in sight.

We go to Rick Samborski for all our fleet needs. He is experienced, helpful and trustworthy. We've never had any issues with Autonation and will be back when we need our next Tacoma.

I talked to Tim Davidson when I purchased my brand new Toyota Camry 2023. We are very well welcomed by the staff there and made sure that my purchase will be successful. Indeed, it really was. I had a great time and everything was processed smoothly.

Professional and pleasant experience

Greeted respectfully, patient employee, easy and clear buying process.

It's an awfully tough time to buy a car. I wonder if dealerships are permanently changing how they do business. However, these guys at AN-Libertyville were pretty straightforward with me. And specifically Dimitri!! That's how they won my business I was open to several types of cars - the usual suspects ... Honda, Hyundai, KIA etc. Some of those experiences were HORRIBLE. Dimitri and AutoNation Libertyville were genuine with me throughout the entire process. They communicated well and I feel did the best they could in the environment the carmakers have created for them. The price was generally within what we discussed on the first day I walked into the dealership. And I appreciated how they reasonably kept in contact with me until the car I wanted arrived. Oh, and btw, my RAV4 Hybrid exceeded my expectations. Thanks Dimitri!! And thanks to the dealership. One more thing: To several of the dealerships near me (not AutoNation of course), WHAT ARE MANY OF YOU THINKING with some of the cheap sales tactics you use? We're in the Chicagoland area, and when I find out you're trying to mess with me, I'm simply going to drive across the street, or take a 30-minute drive to the next place ... and the next place. We're not in the middle of nowhere and most of us generally know what the price should be. That's why you don't have my sale and AN-Libertyville does.

This was our 4th visit at this dealership. Again had a great experience with Moby. Bought our 4th car from Moby. I would love to recommend Moby to everyone I know and whoever is reading this.

2023 Toyota Highlander Hybrids are in short supply. We put down a deposit in January 2023 and were expecting to wait 6 months or more, based on sales rep's experience. A few Hybrids became available over the next two months as reported by our sales rep. None were the model we wanted (Limited) so we waited. We were happily surprised in early April when a Limited model became available. We purchased it that day and are thrilled by the vehicle. Our sales rep, Art Fanning, was very helpful along the way, from order to purchase.

Fast service

Very patient!. Was having issues with cell service Pawel was EXTREMELY PATIENT with me. Got me approved and heading home with a new car!

Down to earth people always on top of everything in service. They are honest with you and up front. Prices are good. Great group of people. Always will go back.

Dave Killian wasn’t high pressure and answered all our questions. Both he and Tom were very knowledgeable. One downside was the inability to load a phone into the multi media system. Two people tried and neither were able to get it loaded.

I purchase my car in 2017 and I added the dent insurance. They never answer to fix it and when they do they told me it has to be a quarter size or less which they never mentioned. They make it impossible for me to get it fix I feel robbed I pay for something they don't want to fix.

We met with Mobi at this dealerships. He was the pinnacle of professionalism. He was friendly and made us very comfortable with our purchase. We will recommend him anytime

Mobi was a great help, had me in and out and worked with me on my price and trade in. Great place great people would recommend

Impressive service! Verina helped me on 2 separate occasions & she is The Best!!! Very knowledgeable, friendly, excellent onsite & follow up communications, very proactive & a pleasure to work with! I will always ask for her.

UPDATE April 13, 2023: Back to 4 stars--was almost 5. The service dept is back to being terrific! I had a great experience with Jesse O'Connor and everything got taken care of promptly. My only gripe is that when I went to get the car, the only person available to get it for me was busy chatting with a customer, and I eventually had to ask him to come over and take care of me. The car was supposed to have been washed, but wasn't, and I didn't have the time to wait for it. That was disappointing--it's a great perk if they follow through. I sent this to Toyota on Tuesday, am still waiting for a call back from the service manager and haven't heard anything from anyone at Toyota.: On 6/28, I took my Prius to Kevin Lemke to determine what part to order to repair my car. On 6/29, he said the part was in and we made an appointment for 12:30. When I arrived, however, Mr. Lemke was at lunch, and had left no instructions for anyone else other than “see Kevin.” I left the dealer for an hour, returned, and a half-hour after that, Mr. Lemke apologized, saying the wrong part had been delivered and they would need to reorder it. What kind of business does not check a part before having a customer take more than two hours out of her busy day to come in to have the part installed, and why did it take 90 minutes after I arrived to realize they didn’t have the correct part? I called the Service Manager yesterday and left a message, but nearly 24 hours later, I am still waiting for a return call. Although we have been Toyota customers for over 30 years, we are seriously considering never visiting another Toyota dealer for service or sales, unless you act promptly to compensate me for my time and aggravation. UPDATE: As Toyota requested in their response to the above comment, I called the general manager at the dealership and left a voice-mail explaining who I was and that I was calling at the request of the company. Surprise!!! No call back. That's two calls I've made, neither one of which has been returned. This company just doesn't seem to care one bit about treating their customers properly. Toyota, if you read this: What now:?

Friendly fast service Called & got oil change next day at good price Waiting area is comfortable and clean with free coffee Clearly explained the service & price

I had great experience right from scheduling to handing over car afterwards while keeping me updated on progress.

I waited for about 3hrs for the service. Oil Change and to check the A/C because no Cold air is coming out. They were pretty good updating me on the status of the situation. Overall, I was very satisfied with their service and would highly recommend this dealership to anyone.

I waited for about 3hrs for the service. Oil Change and to check the A/C because no Cold air is coming out. They were pretty good updating me on the status of the situation. Overall, I was very satisfied with their service and would highly recommend this dealership to anyone.

Superb and friendly service from Mauricio. He even sent pictures of the work as it was getting done! The best!

I enjoyed working with Mike in your parts department. He was helpful, personable and professional and turned me int a customer who will recommend your dealership to others. Thank you.

Pawel Scieszka helped assist us with our car purchase, he was very patient, kind, and helpful with our needs

Davie was extremely helpful! He didn't pressure us, he answered all of our questions, and he was instrumental in making our truck-buying experience a pleasant one! I recommend contacting Davie next time you need a vehicle!!!

Went there to buy a used Toyota Tocoma. The whole experience from the test through final sale was great. The customer service with our salesperson (Pawl) was A plus. He was very knowledgeable about the truck. Went through all the features, and showed how the worked. I wasn’t sure if I was going to let the set price way of buying a car. But I can honestly it was nice. This dealership from start to finish was impressive. I would definitely recommend.

Blake was incredibly personable and knowledgeable without being pushy! Overall a great experience

Have always had positive service experiences here, and Omar always does a good job making things goes smoothly.

Rob in service was great

Great experience from the service department. Omar was very friendly, helpful and great at explaining what I need for my car to get service. The waiting room is clean, has plenty of seatings, and they also provide a tea/coffee maker and vending machine. Will be back here again if my car needs any service.

George was a wonderful salesman, I recommend him, he is very friendly and helpful.answer all my questions. Explain all details about buying the car . Put everything in order

Great attention to detail!

Rick was very helpful and friendly

Price too high for water pump but service advisor was very professional.

They were extremely helpful with the car buying process and found the car that was right for me! Financing was super easy! Great service!

I’ve been to many dealerships for service and Rob, from Toyota (Autonation) is the best! Thanks, Rob!

Had a wonderful experience with Mobi he had taken care of all my needs. Highly recommend AutoNation Toyota Libertyville. Thanks for you kind and friendly service.

Jon performed a very thorough inspection of the vehicle that I felt confident to purchase it, George A was very accommodating and an easy to work with salesman that I purchased my prior vehicle with, and Tom in finance is very patient and took the time to explain all the paperwork which was completed quite quickly!

Jon performed a very thorough inspection of the vehicle that I felt confident to purchase it, George A was very accommodating and an easy to work with salesman that I purchased my prior vehicle with, and Tom in finance is very patient and took the time to explain all the paperwork which was completed quite quickly!

Got a new truck from Libertyville Toyota with a a chip on a door and they don?t want to fix it

Jesse and Kevin got my car in and fixed real quick!

Sean’s great

Omar was very friendly and helpful, great customer service.

I had a wonderful experience with the salesman name Dimitri Azarov. He was very helpful, polite, and informative. You love blue eyes, he’s your man!

Very professional and friendly service

Salesman went out of his way for us and was very pleasant

Carlos was really helpful! Really happy with the service.

Great service from Jesse and the team. I plan to come back for my next service and would recommend this dealership.

Bought a second car there. The best service ever. Polite and always willing to help in any way they can.

Satisfied overall for the service and did extra help to install the connection of the phone with the car.

The BEST sales person I've met DAVIE. AUTO NATION TOYOTA IS THE BEST.

Very Professional and got helped me with every step on getting my new car! Will definitely contact Eric for another car in the future! Thank you Eric!

Rick is a good salesman best car lot I’ve ever been too I highly recommend to come to Libertyville Toyota

My experience with AutoNation Toyota Libertyville started out unpleasantly. I almost made the decision to not continue doing business with this location, but I got in contact with a manager (Jim) and he helped me get a vehicle in my price range. He also put me in contact with a different salesmen who took good care of me and helped make the whole process as simple as possible which I really appreciated.

Cuando llegue Toyota mire un joven muy bien portado con muy buena actitud muy entusiasmado por poder ayudarme ah comprar mi primer carro llegue y el me ayudar en todo lo que le pregunté respondió casa una de mis preguntas sinceramente pregunté muchas perdí la cuenta pero el estuvo con una sonrisa desde que llegué hasta que me despedí de él un muy buen muchacho muy tranquilo paciente y muy inteligente JESÚS MONROY me mostró cada detalle del interior del carro tanto interior como exterior pareciera diciéndome cada ventaja del carro de mis sueños muy buen servicio con ese muchacho por seguro que mis demás compras de autos iré con Jesús Monroy ah Toyota

Wonderful experience. Staffs are very polite

I purchased my GR Corolla here and had a great experience. Everywhere else I went wanted $10,000 over MRSP but not at AutoNation Toyota.

I had many questions and concerns about buying a new vehicle. They were able to help me throughout the process and ended up making the decision to buy a new vehicle easy. There are very friendly , informative , and professional.

Working with Eric H. (from finance) and Eric V. (from sales) was an astounding experience. They made the car-buying process simple, straight-forward, and effortless. 10/10 highly recommend working with the two of them to make your experience as pleasurable as ours. -Garcia

We have been buying cars from Libertyville Toyota for years! The service I received this week from them was impeccable! Mauricio was awesome to work with. Efficient, thorough, polite & knowledgeable! Way to go Libertyville Toyota, doing “service” as it should be!

Had a great experience having the oil changed for my 2016 Highlander. The service team was cordial and communicative.

Working with Eric H. (from finance) and Eric V. (from sales) was an astounding experience. They made the car-buying process simple, straight-forward, and effortless. 10/10 highly recommend working with the two of them to make your experience as pleasurable as ours. -The Garcias

Though we were frustrated when the delivery of our vehicle took longer than expected, we appreciate the team, who were able to provide great customer service. We are thankful to Christian ( salesman), Eric ( finance department)and Sam ( the manager)for making the process go smoothly. Very professional , knowledgeable and courteous, great to work with.

Positive experience. Friendly and helpful staff. They were very patient and kind to our waiting kids.

The car itself is fantastic. The car buying experience could have been much better. There was a clear disconnect between workers on the showroom floor and financing. I arrived to buy a car in full, cash. We were left waiting for an hour or two sitting around with no representative telling us what we were waiting for. The conclusion of the deal ended two days later with over a half hour wait in a finance office room with no one telling us what we were waiting for. When everything was finished: we were handed the keys and effectively left with the car. When I leased my previous car? The customer service was such that they took a photo of me with the car and made the actual pay off of the experience memorable. This exchange felt like I was buying fast food - except I wouldn't exactly wait around for hours on end to buy a cheeseburger. The entire buying experience is understandably complex and I appreciate the due diligence of paperwork and forms needed for record. But, as a customer buying his first car, I walked out of the dealership not feeling like I had a special life experience. Further, a week later the dealership messed up their own paperwork and told me I had to re-sign forms to account for their own mismanagement on a car trade in. They made me feel like I was responsible for wrongdoing when those who made the deal were shortsighted and neglected the fact that the deal wasn't finalized on a Monday but on a Wednesday. This entire process should have been straight forward: they had a car I really wanted, they have the car to sell to me, I have a car to trade in, they accept trade ins, I have cash for the complete sale, done deal. But it was arduous and made what should have been an exciting and fun moment into a slightly sour one even a week after the deal should have been out of sight and out of mind. The car is fantastic. The individuals behind the deal were nice people - they just did a bad job at their job and made a customer feel more like they were on a conveyer belt they needed to get through client by client rather than treat them like what is happening is a special, exciting moment in their life.

I was rather confused at the beginning of my service work. Finally the staff member spoke so I could understand what was going on. I am very unhappy that the service department does not have more consideration for handicapped/senior citizens there are no chairs provided for cusywho have trouble standing.

Ricky was amazing he helped make the process so simple as well as providing us with amazing customer service.

Mobi was really nice and gave us excellent service.

Great, fast service. Super helpful and communicative!

Blake helped me secure my first car. He was very kind and made sure all my questions were answered either by him or someone that knew. We went on a few test drives and he answered more questions about the ways the car drives and was very patient.

David did explain me everything thank you for your help I will keep me

After an accident with a deer, our car had to be taken to a Toyota dealership for a mi or checkup. When we were sent a quote, they had added in things that should have no business being there. They claimed our mass air flow sensor was damaged and needed replacing for $700. We declined this repair as there's zero reason this would be involved in the accident, and the insurance said as much. Once we were able to look at the mass air flow sensor (that had never been touched before them), it had 1 clean screw and 1 rusty screw. Now, it may have been innocent, but something tells me that going from having a perfectly fine working sensor to a nonworking sensor with a replaced screw, something was done that was less than honest. It's too late to really do anything about this, and it took about 5 min and 1/5 the cost to take care of it ourselves. I would not recommend going to this location for repairs as we found them less than trustworthy. This was just one of the issues we encountered during our short time of the vehicle being in their shop. The other being that they were unable to provide a proper itemized quote for repairs with a header. Rather, they sent an email where someone simply typed everything themselves with no way for us to know these were legitimate costs and estimates.

Robert serviced me very well. Great job!

Mobi was very helpful and nice and everything was Soo smooth and awesome

We had a pleasant experience buying our car with AutoNation Toyota, Libertyville. The staff was professional, helpful, and honest. They were upfront about the long waiting period due to production delays. We worked mostly with George Adame, who was great to work with and kept us updated with the progress during the waiting period. Eric, the finance guy was straight forward. There were no last-minute surprises and we paid as negotiated. Highly recommended.

I love My new Cadi! Rick and the team were awesome! Definitely going to use them in the future

Would recommend my salesman, Rick, although his hands were somewhat tied because the Toyota factory was not providing inventory or a timetable for delivery on ordered cars.

Great experience with Mobi!

I love My new Cadi! Rick and the team were awesome! Definitely going to use them in the future

The most horrible car buying experience. We met with Mathew exactly a year ago and put a deposit down for a rav 4. We were told it should arrive by summer- july the latest. We waited and finally called august. At which point the person handling our account was no longer there and Rick had our case. I was told he had no idea about us so he never called for a follow up. We told that he wasn’t the one that promised that time. He said it will be another 2-3 months- so November was the next expected time frame. November came, we never got a call so I called again. I was told now that my car will be in another 2-3 months. I was upset and questioned this - so I was asked if I wanted my deposit back!!! What a great way to handle clients. After waiting for another 2-3 months and not hearing anything back in February - I finally took my deposit back. I will never come here and make sure to tell others so they don’t have the same awful experience . I do not recommend this place!

Left deposit more than yeah ago for the new car. Since that time never got any offers at all.The salesman gone from this position and I spoke with his brother,who took it over,3 months ago, and also gave him wider range of cars to pick from.0 calls since this time.They wasn't able to find me in the system to return deposit,but my wife had receipt,so they can't go away from it.Every time I called they said we start taking care about last year orders,reality-they have NO LIST at all,POSITIVE! This is just a trick so you hope you next in line.Very bed experience for the whole team including management.Will work on reporting to BBB.Thanks for nothing.

세일즈맨이 매우 친절하고 진실하고 상세하게 되어주었다

I had my 5000 mile check here, and all of the staff was pleasant. I got text messaging updates throughout my visit which was helpful. They even texted me updates with extra services that they recommended with photos!

Great helpful

It is a little*** frustrating when you bring your car for a quote knowing already (the car has been diagnosed elsewhere) and telling Toyota what the problem is and 2 hours later you are charged $200 for diagnostic to hear the same information!!! In fact, it’s infuriating. There is no respect for being a customer for 25 years!!! And I am not talking about the outrageous quote we received for parts that aren’t available and are back ordered !!! Thanks for taking care of us.

Be very careful buying a car here, they only want to get a lot of money from you, that's what they care about. My friend took 2 cars here, they gave her 50,000 miles and they told her that everything was included and what happened? They only waited for 10,000 miles to pass and they want to charge you for everything and only take money from you, be very careful when buying a car here, they will not respect your word or the contract, my friend took out her car while she was pregnant and they didn't even care about that They want to get money from you and yes or yes finance a Toyota financial company and put 30% interest on you. watch out Latino friends and friends from Libertyville

Good service and friendly staff.

Excruciating, convoluted process, took several hours to buy the car, three hours to just pay cash and title it. The only good part of the experience was my young salesman Mike Almadadheh. He's the only one who respected me and earned my trust. If you must use this dealership, ask for him.

Omar did a great job communicating throughout the process. He caught a manufacture recall that I wasn't aware of. Toyota brand and company are top notch...

Un agente muy capacitado y muy amable Gracias por su servicio y apoyo en todo momento 100% recomendado

Un agente muy capacitado y muy amable Gracias por su servicio y apoyo en todo momento 100% recomendado

Omar helped me today with my 5000 mile tune-up. He was able to explain to me why I experienced an issue with refilling my tank recently which caused considerable expense and inconvenience as we no longer live near this dealership. Also checked my vehicle records thoroughly to determine what additional services were required this time. Omar later advised me via photos of 1) nail in my tire that required patching as well as 2) recommended replacement of windshield wipers. When toting up the additional expense, he realized that since I purchased the tires from AutoNation, the tire patching was complimentary. Omar has a very pleasant, positive and professional manner which was much appreciated.

Mobi was awesome!!!

Excelente, the Servicio is above and beyond,. Rob deserve 10stars, because he was very professional. I felt welcoming to AutoNation. I will recommend AutoNationToyota to all my family and friends..

Tim did a fantastic job listening to my needs and making sure any questions I had were answered quickly and professionally. He was very knowledgeable and not pushy at all, nor did he put pressure on me of any kind . Great experience!

Mobi was great an amazing to work with . Will surely suggest to my friends.

Had a great experience purchasing a new car. Dimitri was resourceful and made sure we had a wonderful experience. Would definitely recommend reaching out to him.

Consistent and best dealership.

Great experience

On time as n professional. Clean waiting area

I originally bought my car from this location. I will always return here for service. Everyone from the porter to the service folks, have always been great. It also says a lot about this company, several of the same employees I recognized from previous visits! Always professional and they SMILE!

Gorge the salesman was awsome he help us to get the car that we wanted ?

Awesome and polite

Awesome and polite

Certainly distressed my wife, she cried. Root cause she wanted to use a coupon. She had to wait for around two hours and then ask the status. Supposedly he was waiting on the payment but couldn't be bothered to let her know. Very rude with the online/auto pay. Service rep said he wasn't angry but just busy. That is a petty pitiful response. So I'm annoyed because of the treatment of my wife. Even worse the rep completely failed to explain any of the things that needed immediate attention. I spent a lot of money on a fully loaded Sienna to keep my family safe (three young children) and that was compromised by the failure to execute the simplest of duties. Now I have to make arrangements to have a 3rd party fix these things (battery failure and others) when AutoNation could have had my business. Unlikely I'll make my next two vehicle purchases here let alone trust them to do routine work. I'm not sure if this is blatant gender discrimination, bias against a European accent, or utter incompetence. In any case it is a poor reflection on the owners of AutoNation, co-workers completely let down by their forward facing service rep, and Toyota's corporate image .

Carlos explained all that was required to keep my vehicle functioning in top condition.

Took too long getting paperwork done, but otherwise good support from all of Toyota staff.

Recent service at Autonation. Omar, Service Advisor was very helpful. Work was done quickly and well. Good value.

It was great working with Pawel. He was very patient and went sour of the way to answer any of our questions. Also I would like to appreciate Sam the sales manager for providing excellent customer service and addressing my concerns. Looking forward to recommending them and working with them again. Best Regards, Nabeel Ahmed

excelente atención al cliente!

Fui por un auto y el trato de el personal es excelente ? y muy paciente.

I purchased a 2023 Tundra, there was a option shown in the picture on the web site, that didn?t come with it, when ask about it they said we will have to fit the site, not offer the item at a discounted rate, Sales man was nice but not knowledgeable enough to inform me some options I wanted was on the next model up. I felt the finance guy Jordan was holding us hostage until we purchased the extended car warranty. The truck is definitely better than the place it came from .

Awesome

Great service. Thanks Verina!

I have been a client since 2014, and once more I was very satisfied with my experience. Service was great: punctual, friendly, helpful and efficient. Lesly Antunez went above and beyond to help me find the car I wanted in the conditions I needed. Although it’s not easy to get a new car nowadays, one week after my first visit I left with my brand new RAV4. The manager, Donald Banas, reached out to me a few times just to know if I had any questions or needed anything. I will be back for sure, and I recommend the dealer. UPDATE I went to Autonation this week for my 2021 RAV4 maintenance service, and it was another very good experience. I was helped as soon as I stepped in the room. Tony took care of checking the car and all the details related to the service. I waited in the waiting room, which is very comfortable, offering different kinds of seating, including desks, having some of the good coffee available. Service didn’t take too long, and paying and getting the car was an easy and fast process. I recommend Libertyville Autonation both for buying and for taking care of your vehicle.

Rob - Very polite & professional.

Tim has great communications, patient and thorough and knowledgeable Thank you

My service advisor, Mauricio, was knowledgeable, helpful and friendly. The car was ready when promised.

Its was good

Went in for service and several other issues came up. Omar was great in explaining everything and getting everything done in a timely manner.

Services were good. This time it took 3 hours for oil and alignment which was too long. Not usually the case though. Overall recommended.

Jesse was very helpful and quick to respond. He was very informative with all details.

After completion of my car warranty, I usually find a local repair shop for my car needs. This time I have been going back to autonation . Easy drop off; pleasant waiting area, and most important my car s running fine. Yes their prices tend to be higher than the local car shop but they back up their work.

Great service

Always great service here? that?s why I keep coming back!

My first time using them is past Saturday after using another Toyota dealership for close to 20 years and I'm impressed. The way they greeted me the way they took care of me the facilities are much nicer and it's closer to home and I would like to do business with these guys from here on

Fantastic reps, quick service, and courteous of everyone that was in the dealership at the time. High capability experience.

John Leone was super easy going and provided us with a great experience buying our first Toyota. Alin in finance did a great job helping us understand the loan process. Overall was a pleasant experience at AutoNation Toyota.

Not properly responding. I am waiting for there call back from July 2022 . If you deposit for car they don't care.

Robert usually helps me and is great. On this visit Omar helped me and it was wonderful working with him as well. He explained to me what I needed to get done soon and what could wait for my 30K maintenance. Omar even explained to me what each thing did and why it needed to be done. Thanks!

I took my car in for windshield wiper repair, I waited for almost 3 hours, during which Omar never checked in with me, just to tell me they needed to order the part! I go back to get the repair done, and waited almost an hour to be told that they had ordered the wrong part! After this issue is fixed I’m not going back to them if I can help it!

The service was done in a timely manner..

Good service and the maintenance staff are excellent!!

Christian was wonderful to work with. He made sure my dad had every question answered. He is extremely happy with the purchase and will definitely be returning. He was also extremely fluent in Spanish which made my dad more comfortable with the purchase being made. 10/10 can’t say anything else.

Great experience MOBi.

Pawel was an amazing salesman. Very kind heart and best bang for your buck

Great experience explained everything that was going to happen and the time it would take

Autonation Toyota Libertyville is by far the worst car dealership I have ever dealt with Lucas Atkins is a deplorable human who should feel ZERO accomplishment by the time he clock out everyday. Zero values. Zero customer service. Just a brick of a human being.

Gracias por attender me bien y ser paciente con migo y muchas gracias por el servicio Alain Vilma y Michael Almadadheh son los mahor.

Jesus did a fantastic job in helping me and my mom buy a vehicle. Purchase was smooth and helped us link our phone to the vehicle, will be coming back.

Excellent service and was excellent service people were always friendly

Sales Agent- Dave K was very patient with my request- was able to provide answers to questions and give personal recommendations and alternate options to really check off all doubts and concerns

Tim Davidson is a wonderful, experienced and very knowledgeable sales associate. He was very patient and polite in the process of me selecting the right vehicle for me. He explained to me in detail, the features the cost and the benefits of the vehicles that I had an interest in. Overall, I would recommend to buy a vehicle for this location just because the customer service was outstanding. Thank you very much, Tim Davidson for your patience and guidance! You are a terrific sales associate!

Great customer service, nice and honest team.

Absolutely great service. They take pride in their work and make it so easy for you.

Rick is AMAZING! He answered every question and helped with anything he could. Im glad he found us. Will come back in a few years when my Son needs a car.

An amazing experience from the start to the finish! Pawel was great with communication before the car arrived, fantastic once we came into the dealership, and was with us through the complete sale, which only took a couple of hours! He originally contacted me with the fantastic opportunity get into the car much sooner than we anticipated, and I?m so grateful for that! A wonderful experience.

Nice and smooth visit…

Always very professional and helpful!

I had a great experience with Pawel in sales. He responded to all of my questions quickly and did as much pre-work as possible before I came in for my appointment. AutoNation provided me with detailed checklist of maintenance items right away when I asked for it. Eric in finance was amazing. He helped get me the best deal!! Everyone at the dealership is very friendly. I was without a car for 1.5 years and am loving my new wheels!! Thanks AutoNation team!!!

Great place and very comfortable and great coffee

We've been clients of Toyota since 2003. Sam, the manager is always the most customer retention service. He's the best manager autonation has had. You can tell by the employee's service. ThanksnToyota for bringing great management to help with service, sales and all.

I had a great experience here thank you Robert I will definitely be coming back here for services. Thank you

We had an absolutely wonderful experience working with Pawel Scieszka, from start to finish. His communication was fantastic in reaching out initially with the opportunity to get what I was looking for with little wait, all the way through us coming into the dealership to pick up our car. He went through the whole process with us. We are grateful for our experience with Pawel!

The team at AutoNation in Libertyville provided a wonderful car buying experience. Pawel in Sales really took the time to answer all of my questions & provide maintenance details quickly & accurately. They noticed an issue with the car I originally had interest in, was honest with me about it and pulled the car from availability. Pawel helped me find an even better vehicle that was exactly what I wanted. The dealership did a lot of pre-work for getting finance approved in advance of my appointment, which saved a lot of waiting time in the dealership. Eric in Finance was so helpful and really took the time to find me the best deal for my specific situation. Everyone I interacted with there was very friendly and professional. I will definitely bring my car here for maintenance as well.

This dealership customer service is great. Was able to come in and get my oil changed thru service and I didn’t wait long at all. Very clean space with very happy and helpful workers. Come to Libertyville Toyota!!!

The services was great. The service cost estimates and the delivery of vehicle within the committed time is great

I had a great experience with the Dealer named Rob Lungin. I was inquiring about a TRD 4Runner for my dad and he was able to help me out with all the details and was able to convince my dad to come in next week to test drive and potentially purchase. His customer service was amazing and I would definitely recommend rob. Thank you

Davi and Jordan made the experience of buying a car easy and comfortable. Thank you Auto Nation

Went in for service front desk was very respectful and knowledgeable at what they do.

I had a great experience working with Pawel in sales and Eric in financing! Pawel was great with fast response time to answer all of my questions and help me find the perfect car for me:). Eric helped get me an amazing deal for my needs! Thank you

Eric was very friendly and patient with an old guy who needed help buying a vehicle. His technology knowledge was very helpful. He is a great asset to Libertyville Toyota Autonation!

Always friendly and helpful reps

Eric Villagomez was awesome! Experience was great and easy. Have another car on the way and will go back with Eric just for the fast and responsive time he did helping us out

Very professional and pleasant staff

Had my Land Cruiser service there, The service was done in a reasonable amount of time. They failed to wash the vehicle.

We have been taking our work Toyota Tacoma in for service since we purchased it there in 2018 and always have received excellent service and prompt attention when arriving for appointments. Definitely would recommend.

Just bought a car today. Jesus and Tom is who we dealt with for the purchase. Smooth, calm, stress free purchase. Jesus was helpful, kind and up front about everything. Tom was extremely helpful with the financing. This was and will be a "go to" for our purchases.

Omar did a great job in realizing that my questions and tire problem wasn’t getting fixed and he took over and helped resolve the issue.

Mauricio at the dealer is always very nice and kind explains everything clearly, I really like dealing with him.

Rick samborski was terrific. He helped me to buy out my lease and gave me advice on the warranty I would need.

Stay away from this dealership for service if you are off warranty. In July of 2022, I made an appointment for my Prius’ 30,000 mile maintenance check. My first service appt off warranty. Upon checking in the technician gave me an estimate of $850. (Note: No inspection of the car was done). Although I thought this was high, I trusted the dealership as I’d been going there for maintenance for several years and thought I’d been treated fairly. However, I did decide not to make an appointment for future service until after I received a cost estimate. I called a few weeks ago for an estimate for my 35,000 mile check, was promised a call back 3 times with the estimate and have not received a call. That got me curious. I’d found the Maintenance Schedule in the Toyota App and compared it to the invoice I received for the 30,000 mile service appt. According the app the work needing to be done would have cost about $200. Lucky me, I got an extra $650 of unnecessary work. When I looked up some of the work done, it is recommended for 60,000 miles and up. I drive 6,000 miles a year on all paved roads. There is no way the ‘extra’ was necessary. I will be finding alternative service options. Stay away from this dealership's service department if you are off warranty.

Very personable and friendly service. Excellent and comfortable waiting area too.

Brought car in for dealer maintenance. Always keep my car maintained and it runs like new. It's a 2015 Highlander and is a wonderful car to own.

Rob and Skyelar in service were amazing. Took great care of my car.

I have been servicing my cars at this dealer since 2006 after I bought two cars from them. The dealership has a good culture. Everyone is friendly and courteous. Their service department is phenomenal. I want to give my special shout out to Carlos Almanza who has been my service advisor since 2006. He has always been professional and helpful. I am planning on purchasing another car from this dealership. I would not be doing this if it wasn't for their amazing service department!

I bought a car from Kyle and he was awesome. In my previous experience of buying a new car from dealer wasn't exactly pleasurable. But working with Kyle was really breeze. He made it really easy and he was so transparent. I am thinking about trade-in my car for another new car, because I feel like I can trust this guy. AutoNation Toyota has been really good in general, not just in sales, but also in maintenance. Thank you Kyle and AutoNation Libertyville.

Extremely professional and straightforward advice on required maintenance. Service performed quickly and expertly.

In for normal maintenance (oil chg/air filter/etc). Jesse was great to deal with and very helpful. Indicated hadn't been a year since some of the maintenance so didn't really need yet, but I chose to go ahead with changes anyway. Clearly explained some things I did need done (but could delay)...chose to do that maintenance also.

Recently I bought a Toyota Prius from this place. The overall buying experience was great. The representatives I worked with were helpful, professional and knowledgeable. They walked me through the whole process to make it easy for me. I recommend this place to buy your next Toyota.

Libertyville Toyota has been a great place to have our two Toyota cars serviced. We have confidence they will do the job well. Service representative Carlos Almanza does a great job of advising us on when and what to do to keep our cars running well. We trust his expertise and his opinion. We have been very pleased with having Carlos and Libertyville Toyota take care of our cats. Jim Love

Experience was very good, treated professionally with full explanation of services provided,

Robery was amazing! Highly reccomend working with him. You will be comfortable working with him

Robert is the best salesman

Service rep Rob - always friendly and if asked a bizarre question put me face to face with one of Auto Nation’s highly trained service technicians. Highly recommend service your Toyota- as this is our third - at Libertyville

Prompt, courteous, professional service.

Excellent Service.

I am extremely happy with my service at Libertyville center for my Avalon service. Carlos and quick and helpful. I checked at couple of other places and I think I got the best price for tire replacement including alignment. They also changed my vipers (which I missed to mention) with no fitting charges. I like that they provide shuttle/ride so that I dont have to keep waiting there.

I am extremely happy with my service at Libertyville center for my Avalon service. Carlos and quick and helpful. I checked at couple of other places and I think I got the best price for tire replacement including alignment. They also changed my vipers (which I missed to mention) with no fitting charges. I like that they provide shuttle/ride so that I dont have to keep waiting there.

First let me say that I'm retired and don't drive my car on a daily basis and don't take long trips, so I have less than 16,000 miles on a 10-year-old Rav4. I have always gotten my service at AutoNation in Libertyville, and I do understand that the vehicle will need some services according to length of time and not just mileage. I scheduled this most recent appointment for at least an annual oil change. I was told it also needed a Multi-Point Inspection, Four-wheel Alignment, Tire Rotation, Cooling System Inspection and Cleaning, along with a check of the battery, tires and brakes. I was told this would take two hours. It's a comfortable waiting area. About an hour in, I was shown a picture of the vehicle's water pump, which showed leakage of anti-freeze, and which would require a new water pump. This would take an additional hour. I agreed to the service and the total bill, with a $50-off coupon, came to $1,826. I'm not a cynical person so I tend to believe them and trust that the service is, in fact, necessary. I"m sure I could find someplace cheaper to do the work, but I prefer having confidence that the dealership knows what my vehicle requires and I feel that it is done right. My only complaints for this visit were: 1) After waiting more than three hours, I had to wait another 15-20 minutes to get someone to go get my car; 2) The free carwash pulled a piece of rubber molding out of it's track on the roof, and the guy actually asked me if I wanted them to fix that;  3) I actually drove away and back home without the KEYFOB in my car, and had to dig around for my spare and put a new battery in it before driving back to the dealership to retrieve the other one. Like many businesses now, it seemed like they don't have enough help. There were several cars in line coming into the service area as I was leaving.

Decide to go to Toyota Libertyville after receiving bad service from Classic Toyota, Jesus was very helpful and easily explained the process for getting a new vehicle, more than happy with the service I received, also very fluent in Spanish.

Yesterday I did visit AutoNation Toyota. The person at front desk treated me well and assigned a sales person called Mobi Zia and I did not like the way he treated me. He talking to me as if I do not know anything about hybrid cars and left cheap comments such as "man... are you going to drive Uber with this car ha ha ha?" (I do not know what is wrong in driving Uber). Instead of providing details about the car he was was busy in driving me out of the dealership. I understand I am looking for a compact-hybrid car that is in high demand that does not mean that the sales person can treat me in cheaper way. I visited this dealer just because I live in Libertyville. I ended up driving couple of miles away, got better deal and been treated well.

I have never experienced good service at this location. I used to service my Scion here and they never remembered me as a customer, never washed my car even when I was asked. My Bolts on my rim were always overtightened that lead to breaking 3 of my spline drives. I stopped taking my Scion in there out of sheer disappointment. Last week I took my Tacoma in for an oil change. 2 hours later I demanded my car back since no one had come to get me. Verina was the only person who greeted me, when 3 other employees didn't even acknowledge me. I saw 3 porters get in the car and out, since it's a manual. How does someone work in a dealership and not know how to drive 1 of 2 transmission varieties? I think the only positive thing I have to say was the Wifi was free.

I’ve been servicing my car at Libertyville Toyota for about a year, they are great there! Derek, who helped me last time , is super professional, polite and helpful. I recommend their services.

Service getting a second new car was awesome.

Professional, efficient and timely

I’m a faithful customer! The guys at Lybertyville are super nice, knowledgeable and helpful!!

Worst service ever. We went to this location bc the one in Chicagoland is terrible (too), and Libertyville outgrew it! It looks like they don’t want to sell, they have a giant space full of people and no one is able to help. Since October 2022 we left a deposit to be on the waiting list for a car and we never had any updates, few times we were able to talk to someone (always different people), and our “seller” was “always busy”. Even just trying to call it’s a pain and a long time in the line. In January we decided to find another car from other dealer and get our money back, oh well… We still have no money. No email. No calls. No seller giving us attention. As a matter of fact, we were never able to even test drive any car, bc apparently they have “nothing”, even though they do, I would be happy to at least drive something similar to what I was looking for, but no. So yeah, thank god I never got this car, bc I would not want to have anything to do with them and their customer service ever again. NEVER GETTING A TOYOTA.

Excellent. Satisfied with the Oil,Filter, battery service and overall eval of my truck component status.

No greeting for over 5 minutes of standing In service area upon arrival. 90 minutes for an oil change with s confirmed appointment. Car not washed when I went out to the service drive.

Tim has been a consistently helpful and respectful salesperson for years. He’s responsive and knowledgeable. If you are in the market, Tim will take great care of you.

After spending nearly $1,000 in one lookooonnngg visit, they could have at least inflated the tires to pressure even after tire rotation and working on the breaks. Real nice. Thanks for the added inconvenience.

Always quick and friendly service

Dimitri and the rest of the team were top notch. They provided kind professional service from day 1. It was a great experience working with them and I couldn't be happier with the vehicle.

Tony did an excellent job- thorough, professional, answered all my questions & looked up answers for me on my service plan and warranty. Work completed well & promptly. Highly recommend!

very good service

Excellent service and additional inspection with advice for preventative maintenance issues.

Rob and his team stayed after hours to take care of us in our purchase. Highly recommended.

Repairs complete on time. They paid for a rental while my car was in for service.

Pleasant customer service. Efficient and effective service.

Team was terrific. Dimitri, Rob, Rick, Sam, Don, and rest of the group were very professional, friendly, and great to deal with.

Went for oil change in and out quick facility was clean

Great car buying experience. No issues. Speedy process.

Omar was informative and helpful. Service was done right and on-time.

Worst place to get car service. The staff was cold, and not clear about the “DIGNO” charges. We were treated very unfairly nor nicely. Because of the nonsense fee, we will not go there to buy any more vehicles or any more maintenance service. (We bought 2 cars there in the past 5 years.)

Worst place to get car service. The staff was cold, and not clear about the “DIGNO” charges. I was treated very unfairly nor nicely. Because of the nonsense fee, we will not go there to buy any more vehicles or any more maintenance service. (We bought 2 cars there in the past 5 years.)

Quick and timely response

Worst place to get car service. The staff was cold, and not clear about the ?DIGNO? charges. We were treated very unfairly nor nicely. Because of the nonsense fee, I will not go there to buy any more vehicles or any more maintenance service. (We bought 2 cars there in the past 5 years.)

Not a second wasted here at this Dealership, I walked in a ride or die Honda enthusiast and walked out a Toyota fan, 10/10 experience with Sam.

Rob in service was really good to work with and informative.

Rob was very good to work with and very informative.

Excellent service - Definitely take my cars to this dealership and also check them out for new car.

Great experience here! I recommend this place if you?re looking for a new car!

Sam Cervantes took great care of my wife and I, great attitude and understanding!

Great customer service. .

Love this place and john. Bought a new camry from him

Great service, fast, affordable on time always friendly.

It was a great experience and friendly staff. I would recommend my family and friends to come visit if they are interested in a car.

It?s always great to work with Dave in Sales and Mauricio in service

Rating - Five Stars!! Excellent service, awesome staff!!

We are located some 140 miles away so much of our preliminary discussions were done via phone and text. We worked with Sam who was honest and very helpful. When we did drive to test the vehicles they had them ready to go and we were able to complete the purchase in one trip. I recommend AutoNation Libertyville.

Waited over 2 hours for an oil change. No one was willing to check on the status when I asked. I was told I had to wait for the person who checked me in who was not at their station.

Great job. Was able to get the job done on one day. Also called with update and cost. Gave me a free car wash.

Rick Stevens is a great salesman. Great customer service skills. He is very patient. The 4 stars is because I don?t like sitting in the dealership all day waiting for approvals .

The level of customer service depends on who you talk to. I have been waiting for 9 months for a sienna that I was told would take 4-6 months. On 4/16/22 I sent in all the signed paperwork. A week later I noticed they never ran my credit card for the deposit. I emailed my sales rep, Ricky, to follow up and received a response from the sales manager, Cam, confirming the order (photo attached). To this day, they still have not run my card despite multiple other follow ups. At that time, Cam did confirm the 4-6 month timeline and actually gave the impression it may be sooner (photo attached). I followed up At the 6 month mark and I was told they could not find my reservation in the system. After 20 min on hold I was told by the other sales manager, Sam, that I’ve been in line the whole time and this didn’t cause a delay - I was in their “paper file”, not the computer system. Hmm - not sure I’m buying that. I have called multiple times to check status since then and no one in the building seems to have any clue when one will be available. They have been telling me “soon” or “within the next month or so” for the last 3 months. They have also told me recently that they only get about 6-8 siennas a month and I’m still 35th in line….after 9 months. I haven’t been able to get a call back from the salesperson I originally worked with, Ricky, despite leaving a couple messages with the front desk. At no point in the last 9 months has anyone at Toyota been proactive in giving us a status update. To me, it feels like they don’t care if I get my order or not, as long as they sell their allotment the day it arrives. Wondering if I made a big mistake going with these guys…

I've only experienced the service offered at Libertyville Toyota AutoNation a couple times at this point. The first time, I had no complaints with the quality of service. I came in for a complimentary oil change and tire rotation, and those things were done in a reasonable amount of time. The second time, I came in for the same service. However, I wasn't so pleased with the quality of service. I had the service done just before a big trip. Come mid-trip, I thought I'd quickly check my oil only to find the dip stick was not fully inserted into its tube by the tech that presumably rushed my car through service. The reason I suspect the service was rushed was not only due to the fact that the simple motion of inserting a dip stick back into its tube was dismissed, but the window sticker and car computer for the next service interval also wasn't updated. I want to believe that this may be a simple slip up on a seemingly very busy day. At the same time though, having so many service commitments in a day to the point where my vehicle's service quality was sacrificed due to whatever reason is inexcusable. I should not have to worry about my engine ingesting salty mist from winter road spray and other potential forms of FOD through an improperly sealed orifice. While it's true that this incident isn't a grievous error, it also really makes you wonder what other corners the mechanics are cutting if they can't even reinsert a dip stick properly. Again, I'm hesitant to believe that this is the standard in terms of service quality at this location, but I would like to see the techs take more pride in their work and perhaps the service department book a few less appointments for the day such that the techs don't feel as rushed.

Excellent service as always. The salesman answered all my questions happily.

I was received with friendly customer service. While I waited I had the option to serve myself a cafe late. It was delicious. Overall I had a peaceful wait.

Most honest car dealer I have ever dealt with.

Mauricio was great. He was helpful and accurate. with the vehicle

As of now, i have zero complaints. I took my vehicle here for the first time December of 2022 for an alignment and oil change. I was in and out in slightly under two hours. Did not see any damage to my vehicle after service as others have stated and the waiting area was clean, comfortable, and well lit. My Service Advisor was Verina and she was polite / friendly. I will say though that the air filter costs at this dealership are way out of wack. I spent $30 to buy both a cabin filter and engine filter and took me a minute to replace each one. At the dealer it would have been $120 or more to do that.

Soto Nation was fantastic in servicing my suv and explaining everything to me. I was extremely satisfied and will continue to back.

All fine no issue clear saved money on coupon saved on all

I recently brought my car in for regular maintenance. I was helped by Mauricio, who couldn’t be nicer. He explained what my car needed and gave me updates as I waited for my car. He was honest about what maintenance was needed now and what could wait until the next visit. I recommend visiting Libertyville Toyota and working with Mauricio.

Great experience! Pawal was respectable and courteous during the entire process.

I did have to go back twice for them to fix my my remote start App. It took a total of three hours two hours the first time one hour the second time, but they finally got it right.

Going in I knew it would be difficult to get what I was looking for. They never pressured me and only addressed the issues I brought up. It was the best purchasing process I've ever had.

I had a headlight that was out. I called the day before to make sure that the headlight was in stock. It wasn't in stock but was ordered immediately. I called the next morning and to confirm whether the headlight was there. It was and I was told I could come anytime and that it would be a two hour wait whenever I got there. To my surprise it took a little over one hour. I was very pleased.

This was my latest conversation with Art Fanning, my go to guy, always a good time to negotiate the price!!! Very satisfied with the purchase...The new Tacoma sport looks great and handles great...can't wait to turn on the 4 wheel drive with the predicted snow fall!! Service dept. does a great Job as well!!

Marsico took of us to our complete satisfaction...oil change and tire rotation were completed in a timely fashion!

Good customer service, made appointment got in and out in 1 hour, service advisor Mauricio was very informative and pleasant.

Mobi was fantastic, I would come back again. This has been the best buying experience I have ever had!

A very honest post :) I think the service consultants at Toyota Autonation have higher standards they adhere to for themselves than to I the Toyota owner. I was just in for my CHR's routine maintenance and had an appointment, but I booked the appointment near the lunch hour when an influx of appointments and drive-ins always occur. Rob, the consultant who always assists me, almost seemed apologetic that it was going to take about 90 minutes to complete the service. Firstly, I don't know how long the service is supposed to take, I am not a pro!, Secondly, I am the one to choose to wait at the dealership - I had other choices I could have made; and thirdly, the waiting area is very inviting - so poor me! It was the best time of quiet and comfort I have had in a long time! In ending, Rob always goes above and beyond to make my experience positive (Thank you, Rob!), the dealership offers a very nice area to relax, tend to work, or watch television if one should wait; and from the porter to the consultant, to the mechanic to every other person who is employed there - everyone is friendly, accommodating and attempt to make your visit a good one.

They treated us fairly and courteously through out the order to delivery process. A big plus is that unlike other Toyota dealers we checked out, they do not add thousands of dollars to the sticker price as a dealership surcharge! Post purchase follow up was excellent with calls, emails and texts to help with feature setups. We would highly recommend them!

It took 3 tries to get connected to the right person, but then Jackie worked hard to get me an appointment for a battery replacement. I appreciate the texting from Toyota that keeps me current on their repair progress.

Great service really fast super friendly I highly recommend for both buying and service they get you in-and-out as quick as they can estimates are always great and do as much as they can for you

Enjoy conversing with Art in the art of purchasing a new truck!

Gentleman who took care was very good at letting me know what was needed and was very polite. He as very trustworthy and knowledgeable and I wouldn’t hesitate to deal with him.

Tim was an excellent salesman. He took care of all my needs and questions. He went well beyond his job to help find the car for me. I give him the highest rating possible

I had a good experience buying my car at AutoNation Libertyville Illinois...the process was easy and customer care was great...I would absolutely recommend this dealer.

Dimitri Azarov is a very professional sales person. He was so knowledgeable and helpful. AutoNation and specifically Eric helped with the affordability.

Robert was excellent: nice, pleasant to deal with and very professional.

Nice sales person with a lot of knowledge. Great personality and very helpful.

Great customer service and very sincere, hard to find these days, all the departments that we visit were very knowledgeable and helpful thank you so much!!!!

Had a delightful service at the dealership. Pawel was great to work with. The service was excellent, and the whole buying process was pleasant. No pressure on sales, which is what I was looking for.

Paweł is Great, highly recommend

Rick Samborski is what keeps me coming back here. Great & knowledgeable sales man. He will not waist you time. Highly recommend. Thank you Rick. Best Regards , Sebastian Hila

Great experience did not stop until I got my car great costumer service was token care of fast and respectfully

Good customer service and delivered as promised . I will refer AutoNation to any of friends

Lukas! Alan! Eric! All very professional and worked out the best deal for my family!! High recommend them!

Friendly experience and great car buying information.

Pawel is the best sales associate in here. He?s very kind, patient, and easy to talk to. Without him, I would?ve moved onto another dealership. Give this man a raise. Super dope dude! 5 stars!

Service was performed satisfactory with the time allotted it’s going to be done

Edgar was great to deal with.

Ok process, huge delay due to supply chain problem. Waited five months for a vehicle. Not even the one I contracted for.

Excellent salesperson. Diligent and persistent. He was very nice

Friendly great prices in and out no hassle. I will definitely advise people to go here great people a good dealership

Couldn?t ask for more. Friendly, knowledgeable, listened to our needs and worked with us to make it happen. Couldn?t be happier.

Purchased a used 2022 Highlander with 10k miles. The test drive was fine but within 24 hours I started getting dashboard alerts for multiple system failures: AWD, power steering, ABS, and the driver assistance features. None of these problems were disclosed to me during the sale, but the car alert history showed that they had all been firing previously. I took the car in twice to their service department but they were unable to fix it.

Rob was great car salesman Outstanding knowledge and great service

Verina in service rocks the house!

I had a really good experience with Mobi. He was patient with me and took care.

Robert was amazing, he was very helpful.

AutoNation Toyota at Libertyville is awesome! Mr. Carlos has been taken very good care of my Tacoma 2013. He worked very hard finding the part needed to fix my truck and figured out a fast work-around when shipping is so difficult these days. I appreciate his hard work!😀

Sam Fahmy did a great job helping us with the entire process of buying our car. He was helpful, honest, and professional. I would definitely go back to buy from him again and will recommend him to other costumers. We were ignored when we first arrived but Sam took his time with us and was very professional and welcoming.

I have always been satisfied with the service I get through Carlos- professional, prompt, honest, and thorough. My biggest reason for service at AutoNation Toyota in Libertyville.

We purchased a new 2023 Camry and could not be happier with the buying experience and the product. Highly recommend this dealer. Robert was our sales rep and did a very professional job without being high pressure. He listened and help guide us through the buying experience.

Great service and experience very fast process and great staff

I have worked with Carlos on both of my cars that I have purchased from Libertyville Toyota! 2007 and 2013 . Carlos and his team are the only technicians that work on my cars ! I have fantastic service from them in the last 13 years ! For me I has been a wonderful experience to find someone that really cares about his customers and always knows what has to be done and when . As long as Carlos and his team are there I will drive the 22 miles one way 44 miles there and back ! Thanks again Carlos for your fantastic service!

Unexpectedly smooth and relatively quick transaction on selling my car. Prior to coming in I was very skeptical that the offer was legitimate after reading many scathing Autonation reviews online. It seems that the reviews are overwhelmingly concentrated in Florida an Texas and are not indicative of this Libertyville location. Monica was awesome to work with. She was upfront and did not pressure on trying to push buying a car. I would advise to try and work with her, she is quick, efficient, friendly and knowledgeable. The offer was less than the email, but I was expecting that. The final negotiated price however was still fair and significantly higher than CarMax, Vroom, and another dealership (30-40%). It was also a little better than Carvana (10%).

Art Fanning - Sales and service were phenomenal. Very receptive to questions and knowledgeable about the car.

The service at Toyota AutoNation is excellent they do their jobs right and they have all the parts that you need for your car no wait around for hours and hours and hours the people there are very friendly and helpful and they were nice and clean waiting room with snacks and drinks

Robbert Lungin worked with me very well. Got me a very nice Camry

Everyone was personable yet professional. No pressure, very informative, and made the process as easy as it could be.

Great customer service most especially Timothy has super customer care.

Fantastic and down to earth! Explained the process clearly despite the current new car market being shambles with every manufacturer.

Rob is very energetic, helpful, knowledgable and approachable.

I was looking for a pre owned vehicle on the lot. I was looking for a car with low mileage and had my type of interest in vehicles. I was placed in the perfect car for my family. It looked brand new being an used car and my sales rep.-Edgar Melgoza handled me very well. He was very knowledgeable about the vehicles there, kind and knew just what I wanted based on my interest. I walked out happy and appreciated! I highly recommend Edgar Melgoza for your next purchase.

I have been in automotive management for more than 10 years and I’ve been in sales for more than 10 years. I currently work at a German automotive manufacture, but I was in the market for a new Toyota. Had an extremely professional and excellent experience with Zia MObi. Ask for him and you’ll get an excellent experience, a professional experience, and honest answers to your questions. Not once did he try to give me incomplete information so I make a bad decision but rather was so transparent I felt compelled to make a decision that was a win-win for everybody involved. Ask for Mr. Zia

First time in my life on buying new car that I had a bad experience esp. my wife who was terrified by Kernan Mclaughlin (FM) and by Timothy Davidson last Friday (10/14/22). We're supposed to pick-up the Sienna we've ordered for almost a year but the purchase fell through. We came prepared w/ everything for the transaction (15k DP, pre-approved letter from 2 credit unions, title, 2 keys, 2 quotes for the clean van w/c we are about to trade and of course an excellent credit score to at least get a better interest rate. The FM doesn't want to accept the pre-approvals from the credit unions (w/c had significantly lower rates than TFS) for some reason and didn't even offer any other banks for loan approval aside from TFS only for some reason internal within the dealership nor beat the rate I got from 2 credit unions. I asked him if I can go back next day for the van so I can at least ask a bank for a pre-approval but he also refused and said it's only for tonight. He always brag that there's 13 other people waiting for that van when in fact I am ahead of them that he is pressuring me to get his offer. He brag that they don't charge over MSRP but they wont tell you that you have to get loan thru TFS only (w/c only offer high rates even w/ excellent credit and he even deceived me on the purchase order when I got distracted and listed Appearance Protection Package and 3-Year Dent Protection that I am not even asking. If there is only a way to attach the photo of the paperworks here then I would have done it. Dealerships got bad reps because of this kind of people.

Quick and friendly! Great to work with, over all a great experience

My experience at auto nation was perfect Rick help me find my dream car he is very respectful and gives great customer service.

Art and Robert at Libertyville were efficient and responsive. They know their products and didn?t waste our time.

Super nice sales people very good used cars makes me wanna pitches another vehicle from these guys

This was truly a superb service, friendly, speedy, and professional.

Robert was the greatest salesman I've ever worked with. I highly recommend my friends and family to work with Robert. He will get you in the right vehicle!!!

Mobi was very helpful and made the car buying process easy. He also responded quickly to several phone calls during the buying process.

Moby was super professional made the buying process easy. Everything went smoothly and we were in and out in no time.

I love my car!!! Edgar Alvarado was professional and very accommodating. He made sure I was completely satisfied, there was no pressure. I highly recommend Edgar Alvarado for your next car purchase, I?m 100% satisfied!

Good experience , short wait and overall good service provided

Dmitriy Azarov provide excellent service.

I drive out to Libertyville for their service department. They aren’t the closest location to me but they have been reliably honest for years and that has kept me coming back. I’ve had some horrible service people try selling unneeded repairs at other locations but never here in my experience. They’ve been my go to for about ten years.

The salesman was very nice to us and not just trying to sell us a car for the money. He was very friendly and I would recommend the dealer to other people.

Sold my car… easy, fair, friendly… great transaction all the way

Very pleasant experience in a comfortable, low pressure environment.

Robert was an amazing salesmen! I highly recommend him to my friends and family everyone go to Libertyville Toyota and go buy a car from my man rob!!!

Easy to deal with . No BS. Didn?t overcharge from MSRP.

The facility is pleasant and conveniently located. But Timothy was the salesman who made our purchasing experience nice and pleasant. Tim was kind and patient, detailed and knowledgeable, funny and very professional. He answered our questions and handled the paperwork in a very professional, precise manner. He is easy and comfortable to work with and made our buying experience a breeze. We highly recommend him! we will recommend him to friends and family, and definitely go to him for a new car in a couple years 👍🏻 😄! Thank you, Tim! The Wongs

Great customer service!! Dimitri was wonderful and very knowledgeable on the type of car I was looking to buy! He made my car buying experience hassle free!! I am definitely bringing my sister here next! Thanks Dimitri Azarov!!

Our salesman was very kind and made us feel welcome at Toyota Autonation. He made sure that we got the best deal possible and was very patient and communicative throughout the entire process.

Great service reasonable price . Your car’s value stay’s high with dealer service !

be careful when taking out a car here they are just some scammers and profiteers, I took 2 cars from this dealer and had a full guarantee and it turns out that now they do not want to be responsible for the maintenance or anything the only thing they are looking for is to get money from you be careful before signing and read everything do not trust what you tell them because it will not be true

I purchased RAV4 from this dealership and I am very happy with overall experience. Right from booking to delivery I experienced very well customer service at each step. All the executives are upto the mark and friendly specially Pawel and Christian! Thank you guys for a great vehicle purchase experience!

My vehicle was serviced and I was satisfied with the customer care I received. Awesome place, awesome people!!

I was purchasing a vehicle from them when I live in Florida. The staff was very helpful and guided me in through the entire process. They were patient and answered all texts and phone calls in a timely manner. I will recommend them to my friends and family who are looking to purchase a car. From Purchase to delivery in Florida, it was a smooth process facilitated by their staff. Esther

Quick, efficient service to my vehicle

I've been buying/servicing cars here for 12 years now. Have always been extremely happy with the service I've received. This was no different last night with Dmitri from Sales and Kiarnan from Finance. Both gentlemen were extremely efficient and helpful. No BS. Dmitri was well-prepared when I came in. I was trading in a 2019 RAV4 for a 2022 and Kiarnan made sure that process went as smoothly as possible. Very fair trade in value as well from the dealership. Fun fact: Kiarnan was my sales guy for the 2019 RAV4 3-1/2 years ago so good to see him still at the dealership. For the service dept. see Mauricio. Love that guy. Thanks all around for yet another smooth purchase experience!

I experienced fast, reliable service

We were searching for a special car and Auto Nation of Libertyville happened to have what we needed! We drove out there we loved it, Mobi helped us out and made the experience painless!! They have been great addressing all our needs promptly!! Great dealership to work with!!

The salesmen are ok. Some better than others. I bought 3 cars here. Each time they sent me to finish the transaction with a Yugoslavian guy who would not let us out the door unless we purchased $3,500.00 extended warranty which the one and only time time I bought it did not cover any of the repairs and was useless and a complete waste of money for us. I paid cash each time and wanted to be out the door in 5 minutes. This guy kept trying to sell extras and add ons for 2 to 3 hours each time. The last time my husband said forget it give me back my check and he finally stopped. I am not sure I would purchase from them again because of this horrible hassle and torture.

Mobi was great. My 2022 Highlander is a great car. Easy to drive and very comfortable. When my wife and I had some time we started to go over the financial paperwork. Much to our surprise we were charged $619 for an Appearance Protection-3 yr and $639 for a dent protection plan under the heading of Dealer Added Equipment. At the bottom of the notice was *Dealer added optional equipment no required for vehicle purchase or to obtain financing. Next paragraph; **These product(s) accessory(s) are not provided by the vehicles manufacturer and are not covered by the vehicles warranty coverage. The products/accessories are backed by the Dealership and the warranty provided by the product manufacturer. At no time during the purchasing process was I informed of these dealer add ons I was never informed and given the opportunity to refuse this extra charge. At the final. At the final paperwork signing I was told of warranty packages that I could obtain. They were explained fully in detail. These packages I refused. But at least I was informed of them and the costs explained. The dealer added equipment, worth $1,258, was never explained to me or was given the chance to refuse these add ons. I will further pursue obtaining a refund.

Rick, very Customer oriented minded works really hard.

Terrible experience at Toyota Libertyville. We booked a car 4 months back. Wait time communicated to us was 3-4 months. They took $2500 deposit instantly but so far do not provide any updates. I have to keep chasing there sales person on phone, still no response. Now after being frustrated we requested refund of the initial deposit ($2500) for which we were told that your refund has been processed. We never received the money back. Now when I call dealership they keep saying the it’s being processed for last 10 days. When I asked them to send me an acknowledgment email for refund, they just ignored the request. Never buy from them!

I have been with Libertyville Toyota for over 20 years and have been going through Rick for the past 15 years. He is the best to deal with.

Mobi was very professional. The process was easy. We like that we have 5 days to return the vehicle if we don?t like it. We would use mobi again

I recently bought my new suv from toyota auto nation, Libertyville. So far, it has been a delight working with them. Prior to auto nation, I have been associated with another toyota dealer. I had lost trust with them while servicing my older car. When it came to buy my suv, I thought of trying auto nation. There sales person, Dmytro, gave me a time frame of 3 to 4 months and assurred msrp price. I was provided with regular updates by him until I received the car before even completion of 4th month. Also, no surprises on the pricing and I got the car on msrp. I must say, auto nation restored my toyota trust. I would strongly recommend them to anyone who is looking for a new or used toyotas.

Wonderful experience buying a new 4Runner here. Every member of the team was terrific, especially Dave our main contact as salesman. Would highly recommend. Straightforward, easy, friendly, honest team here.

Had a good experience here. We were told ordering a car would take 2-3 months and they were right on point. Remained in contact with us throughout the waiting period.

Dimitri was awesome and very helpful! Thank you for great experience!

Straight forward no hidden fees Very pleasant to deal with.

Informative about the vehicle and purchasing process. Helpful not pushy. Did not feel pressured.

Our salesperson Dmitry Azarov worked very hard to make the car buying process as easy as possible for us. He went above and beyond our expectations!

The courtesy, and helpfulness during the buying experience were beyond compare. We loved our salesperson Mobi! We shopped around quite a bit and got a fantastic deal too. It was, an exception in the car buying business, a very pleasant experience. No hassle. No pushing.

My sales representative was very knowledgeable and Christian took the time to make sure I drove off with the car that I loved ! Definitely will be referring my family and friends to him . By the way thank you for making the process so easy .

Helpful and friendly sales department; had a good experience trading in and purchasing a new vehicle.

Good experience and strongly recommended

Great service best deals great staff

Verina was Awesome she was very helpful

Monica is the best ever, makes you understand everything , I felt very comfortable during the whole process of selling my car. I would recommend her completely , thanks so much